
Heart and Mind Healing SMS Messaging Consent Documentation
SMS Consent
SMS Messaging Consent Documentation
Overview
Heart and Mind Healing collects explicit consent for SMS messaging through our automated scheduling phone system and intake process. This document outlines how consent is obtained and how SMS is used.
Consent Collection Process
Initial Contact: Client calls our scheduling number.
Automated Greeting: “Thank you for choosing Heart and Mind Healing! You can schedule an appointment either through our website at heartnmindhealing.com and clicking the request an appointment button, or I can text you the link. Would you like me to send you the scheduling link via text message?”
Consent Methods: Client can provide consent by either:
• Verbally saying “yes”
• Pressing 1 on their keypadAlternative Method: If the client declines the text message, they are provided with the website address again. Clients can access scheduling without requiring text message consent.
Confirmation (if text is requested): “Perfect! One moment please. I’m going to send you a link in a text to this number.”
Message Delivery
Single text message sent containing:
“Thank you for choosing Heart and Mind Healing! Here’s your scheduling link: https://heartandmindhealing.com/schedule. Reply STOP to opt out of future messages. Text HELP for help. Message and data rates may apply. Message frequency varies.”
Message Details
One-time scheduling link message only (no marketing).
Message contains scheduling link only; no PHI or sensitive health details.
Text messaging is optional — website scheduling is always available as an alternative.
Opt-out instructions are included in every message (“Reply STOP to opt out”).
Support instructions included (“Text HELP for help”).
Please note: Standard text messaging is not a secure form of communication. For your privacy, we will not send or request personal health information by text. You may opt out at any time, and this will not affect your access to services.
Privacy & Data
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties other than our texting service provider.
Contact Information
Heart and Mind Healing
950 S Cherry St, Suite 1675
Denver, CO 80246
Last Updated: September 17, 2025
Last Updated: Sept 17, 2025